spair and reapir item return

[barakud_7]

Hi i have sold two broken laptop motherboards to user in spairs and repair category...

this it exact description in listing :

hp 14-ck  motherboard 

i7 8550u

does not work

no reaction to power button

only for parts 

please only buy/bid if you understand this

this motherboard is broken 

only for parts!!!

and he wants to return them becouse ............ broken doent match the description or photos.....

this is really ridiculous.... will ebay still side with buyer???

[m25jet]

Unfortunately eBay will side with the buyer if he pursues the case and has to escalate the matter should you not refund his money.  To make matters worse, if the buyer does have to escalate the matter then not only will he win the case and get his money back but you probably won't get the item back again, as eBay will tell the buyer that he doesn't have to return it, and you will end up with a defect on your selling account.  Therefore, tell the buyer that you will issue him with a total refund once the item has been returned to you.  Don't refund before you receive the item back again, as it is possible that the buyer is trying to use the Money Back Guarantee to get the item for nothing in the hope that you'll just refund the money without asking for the item back again, especially if it was advertised as not working.  If the buyer doesn't respond to the case in time and fails to return the item then the case will time out and you won't be penalised in any way by eBay.

In the event that the buyer does return the item to you make sure that you refund his money via eBay as quickly as possible so as to stop him from being able to escalate the case to eBay to force a refund.  If the buyer returns the item to you and you issue the refund via eBay as soon as you get the item back then it will not leave a defect on your account, whereas you would be left with a defect if eBay had to force the refund in order to ensure that the buyer got his money back.

Once the item has been returned to you and you have issued the refund to the buyer you can then relist the item for sale on eBay again should you wish to do so.  However, as far as this buyer is concerned, make sure that you add his User ID to your Blocked Bidders List so that he cannot purchase anything else from you in the future and cause you any further aggravation.