eBay

nothingnewbournemouth

Hello Just had an interesting conversation with a eBay representative regarding a buyer using the mention of feedback in a message as leverage to get his way. The eBay representative said this accepted for a buyer to do this. The buyer has been offered full refund upon return and made clear that I as a seller pay the return postage, the buyer refused to return even though they claim the item is faulty. I always thought that any mention of feedback in a message is considered as leverage and something eBay frown upon, it appears now this is not the case so if you are a seller and have business on eBay please be aware that another piece of seller protection has been taken away from us. Losing confidence in eBay as buyers are again doing what they like to try to scam refunds and absolutely no physical action from to stop this is apparent. No wonder sellers are leaving eBay by the 100's

klozetmonsterz

Did I just hallucinate an Ebay promotion where sellers would get a voucher on sales made?

fullstrength

I'm trying to create a listing for a large item that I want to sell as collection only but I can't find an option for it on the listing form. Can anyone help? Ok found it now. You have to untick "Post Your Item".

trwi42

Hi I have a car for sale that has bids on but the car has sold elsewhere. I did say that the car was listed in other places so I had the right to remove at anytime. What fees will I incurr. Many thanks

nzwarriors1

I'm really annoyed that eBay have found in favour of a buyer and it's going to financially impact me. I'm wondering if anyone has any suggestions around what I can do? Ebay has found in favour of my buyer returning a Jo Malone cologne as the buyer has misused the returns policy to claim it is out of date. The batch number on the cologne can be checked online 1) to confirm authenticity and 2) the expiry date of the cologne (which confirm it is authentic and in date). I also have the store receipt from June this year which I submitted to eBay when disputing the return. eBay have not responded to me reporting the buyer for misuse of returns policy and i can't seem to raise it again because the site is saying I've done it once. I can't resell the item in 'new' condition as the buyer has used it so I will be financially out of pocket. can I use the the fact that the returned item is not in the same condition as I sent it to raise a further dispute?

stokeinabox

Hi All, A buyer purchased a watch for £1,000. I noticed the buyer is a freight forwarder/reshipper - specifically Shop Airlines Europe B.V on behalf of Sekaimon, which I believe means the watch is to be shipped to Japan after I post it to their UK warehouse. Some quick Googling has brought up quite a few complaints about these types of buyers/Sekaimon purchases and I was wondering if you can advise. I have seen reports of buyers opening disputes weeks/months after the item has been delivered to the address in the UK - which is clearly occurring after the item has then arrived in Japan, and that eBay/PP always automatically refund the buyer. There are also accounts of items being damaged beyond repair during the reshipping process and reports of counterfeit items being swapped for the original item when they're returned. I know eBay rules say sellers are not accountable for items if they are posted onto any further addresses after the original, but this does not seem to make any difference in these cases as the sellers cannot PROVE the item has been reshipped. Do I need to do anything to protect myself? Should I cancel the sale? I am scared of losing my item and the money also as it is a very expensive item. Thanks in advance.

box1812

I've just had a bid retracted on one of my items. I was informed of this by email from eBay and told to click on bidding history to see the reason, but there's no sign of that bidder or any reason. I haven't altered my listing and I have other bidders but am just wondering if it's now perfectly acceptable to bid and then retract it without any challenge. It rather defeats the point of an auction - I've had people contact me before who've made an offer and then withdrawn it because they made a mistake and I've understood that, but they've had the courtesy to contact me. If bidders can get away with retracting bids it's very bad business practice.

9157.7

why cant ebay members access age verification page to bid on my item

worzel

why can i not sign in with my password

michaell1013

Do do I cancel a counter offer I sent, so I can accept original offer

smileychopsuk

264842868875 Hi, I sold the above item, I have today attempted to email the buyer, I am pretty sure he is not in the uk. Do I have to follow through with this auction, by the time I send this artist box abroad there would be nothing left of it, even with my good packing. Shall I just see if he attempts to make contact, the zero feedback does not look good? Do I wait now to see if the person responds, I do not wish to send outside the UK, and the auction is UK postage only? Thanks

beggarsbanquet1968

Hi,there. Have successfully redeemed 3 coupons in respect of current promotion.Received another coupon 29th August-but unable to access to obtain the code.Probably only for about £2/£3.Any help-much appreciated.Thank you.

paganwitchbabell

I sold an Albion saddle a week ago to a lady who was rude and insisted I used another courier than I'd advertised and wanted with 24hrs as she needed it urgently...I complied and it arrived on time...I heard no more from her but then I have a return request for said saddle a week later and eBay gave automatically accepted this without a word from me...she has lied and said not as described..she said it's not adjustable which it isn't and never has been nor advertised as that...that it needs flocking which isn't true it was fine last year to fit the horse it was on...and the knee blocks aren't big enough which you can see in the numerous photos how big they are and it's well know the make doesn't have big blocks...so all incorrect & I have never described something incorrectly I list all problems & ive never had a return in 13years in fact my feedback states that I'm the most honest seller some have bought from...she has obviously done thus so she doesn't have to pay return postage and I think she used it for a show and is now sending it back...as the 'problems' she lists are things you'd see on receipt of the saddle it wouldn't take a week to decide this...her feedback is not good and in hindsight I wish I'd just cancelled the sale and listened to my gut...so now I have to buy postage out and return & sellers fees which add up to over £80 & refund her as well...I'm a private seller...I spoke to eBay but I couldn't understand the lady as she spoke in broken English and I just couldn't understand her at all and her me either....I've reported the buyer for lying but nothing...is there anything I can do once the saddle arrives back hopefully in the condition I sent it to appeal this or do I have to put it down to a very expensive experience? Many thanks for any help..Ali

the-houndsman_123

Hi all, Im fairly novice to listing on Ebay and require some help. Ive created a number of listings for the same item though different designs (handmade facemasks) and I have done these as individual listings and noted to customers to see our 'sellers other items' to see the other designs that are up. But when I click on sellers other items nothing shows. Can anyone help Thanks you

paulsavage39

I have recieved a return request from a buyer on an item that had no damage on postage, was packed securely and would have been difficult to recieve the damage the buyer stated when he opened the box and noticed the Motorcycle helmet had both cosmetic and structual damage (rapped in bubble wrap, outer box highlighted fragile item etc). The photos shows no damage to the box and it looks as if the helmet has been dropped (which I didnt do obviously). Has anybody expereinced return requests where the item has bene dmaged by the buyer and he / she states it arrived damage to get thier money back? I have contacted ebay and they have suggested I contact Hermes who will only conpensate 25.00 of the 220.00. So now I will recieve a previously perfectly good morotcycle helmet, be out of pocket 195.00 plus P&P both ways and if my assumptions are anywhere near the truth, the buyer is laughing! Is there anyway I can question the return request with ebay?

eBay

Seller News: October 2025

Weekly Chat with the eBay Community Team

Community Mentor Programme

Warning regarding buyers using feedback as leverage

September

How Do I Select Collection Only?

Car for sale

Why do EBay always find in favour of the buyer?

Freight Forwarder / Reshipper concerns. Any up-to-date advice?

Bid retraction no reason given

i have a canteen of cutlery on ebay on low start members cant access verification page to bid.

why is ebay not accepting my password

How do I cancel a counter-offer

Selling of Item, pretty sure the bidder is not in the uk

Unable to access coupon received 29th August.

Hi, I sold a saddle a week ago to a very awkward lady who insisted I send it in 24hrs

Cannot see sellers other items on my listings

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