Why do EBay always find in favour of the buyer?

[nzwarriors1]

I'm really annoyed that eBay have found in favour of a buyer and it's going to financially impact me. I'm wondering if anyone has any suggestions around what I can do?

Ebay has found in favour of my buyer returning a Jo Malone cologne as the buyer has misused the returns policy to claim it is out of date. The batch number on the cologne can be checked online 1) to confirm authenticity and 2) the expiry date of the cologne (which confirm it is authentic and in date). I also have the store receipt from June this year which I submitted to eBay when disputing the return. eBay have not responded to me reporting the buyer for misuse of returns policy and i can't seem to raise it again because the site is saying I've done it once. I can't resell the item in 'new' condition as the buyer has used it so I will be financially out of pocket.

can I use the the fact that the returned item is not in the same condition as I sent it to raise a further dispute?

[tsmgmd]

Have to agree with the other responder that you have a lot of sales for brand new perfumery gifts both on sale now and displayed on your feedback sales. 

I would not make waves with eBay, you don't want them to be looking too closely. 

[*knight-rider*]

They don`t half seem to buy alot of jackets for their 10 year old that never seem to fit and i wish i had friends that buy me that many `unwanted gifts`!!
Why would you spend £100 on a jacket, then put it on ebay for £40, why not just take it back to the store and swap it for a bigger size, rather than keep buying more of them, just to all end up on ebay.
No wonder HMRC are now looking at this site the way they are 🙂

[rusticrye]

Ebay have no idea what you actually sent, or what condition it was in when sent, as they were not present when sent or received. So they have no choice but to accept a buyer's word for it when they claim Not As Described, as per their Money Back Guarantee.  They cannot get into disputes between you and a buyer.  Only a judge can decide if a buyer is a liar or a scammer.

You agreed to comply with the MBG when you registered your account. If you dig your heels in and refuse to offer refund on return, Ebay will either force you to pay for a returns label, or they will force the refund without the need for return. You will also have a damaging defect slapped on your account for failing to comply.

This may sound unfair, but it's the fairest it can possibly be.  The MBG is a very good thing (although you may not think that at present) as it gives buyers the confidence to shop with you and every other Ebay seller.  Without it, you'd be lucky to sell anything at all. In fact, without it, Ebay would no longer exist.

You have to refund on receipt, and then report the buyer to Ebay for abusing the MBG by fraudulently claiming Not As Described (via the 'report' button on your ‘leave feedback’ page) if that is what they have done. A few of those from different sellers, and their account will soon be toast. And add their Ebay ID to your Blocked Bidders List so they can’t darken your doorway again.

You can then deal with the buyer outside of Ebay as follows if you wish:

Send them a PayPal invoice to cover your losses, giving them 7 days to send cleared payment or you will be taking legal action and reporting them to Action Fraud (the police's online fraud unit).

If payment is not received within that timeframe, send them a 'before action' letter by Signed For post, giving them 7 days from receipt to make full and cleared payment, or you will report them to Action Fraud, and take them to Small Claims court to recover your money and all court and other costs.

If payment is still not received (unlikely, as this is generally enough to put the fear of god into small-time fraudsters), take them to Small Claims court if you wish.  Very easy to do, and the process can be started online.

@nzwarriors1 

[tobiasd4]

Ebay never see item but always believe buyer & allow the return.

Unfortunately this is part of selling on ebay.

You have a lot of unwanted gifts, either no one knows what to buy you or you an unregistered business seller,

you are already on ebay radar, so have to be careful.