Why do EBay always find in favour of the buyer?

[nzwarriors1]

I'm really annoyed that eBay have found in favour of a buyer and it's going to financially impact me. I'm wondering if anyone has any suggestions around what I can do?

Ebay has found in favour of my buyer returning a Jo Malone cologne as the buyer has misused the returns policy to claim it is out of date. The batch number on the cologne can be checked online 1) to confirm authenticity and 2) the expiry date of the cologne (which confirm it is authentic and in date). I also have the store receipt from June this year which I submitted to eBay when disputing the return. eBay have not responded to me reporting the buyer for misuse of returns policy and i can't seem to raise it again because the site is saying I've done it once. I can't resell the item in 'new' condition as the buyer has used it so I will be financially out of pocket.

can I use the the fact that the returned item is not in the same condition as I sent it to raise a further dispute?

[tobiasd4]

Ebay never see item but always believe buyer & allow the return.

Unfortunately this is part of selling on ebay.

You have a lot of unwanted gifts, either no one knows what to buy you or you an unregistered business seller,

you are already on ebay radar, so have to be careful.