need some help..anxiety through the roof

[ninaswfc68]

I sold a mobile phone on ebay (reluctanctly) but needed the money.  I got proof of postage and proof of delivery to a click and collect Argos store.  5 days after delvery the buyer messaged and asked if id sent the phone.  Told him it was waiting for him at the Argos and sent him proof.  He came back to me the next day saying the phone wasnt there and the manager had informed him it must have been stolen and to go back to the seller (me) for a refund.  The next thing i know hes put in a case with Ebay for a refund.  I sent off the proof of postage and delivery but now Ebay have gone with the buyer and granted him a full refund. It was £335 and i dont have that kind of money.  I have put in an appeal.  I just want to know where i stand on this.  I did my part, got proof of postage and delivery and i only have his word that the phone is not in his possession.  Any advice gratefully received

[tsmgmd]

My first phone call would be to the manager at Argos to confirm the buyers story, don't forget to get his name.. If he says the item was stolen inform him you will be contacting the police regarding the theft.

But don't be surprised if he denies all knowledge. 

For advice on how to deal with eBay I am sure other responders wll be posting here shortly. 

[ruby*tuesday]

Makes you wonder if this was a a stitch up. Buyer and Manager are one of the same??? 🙂