cancelled an order as it wasnt paid for and no communication but it says its refunding money?

as title it says refund processing for the amount of item (car) but i never actually got paid in the first place... is this just an error?

 

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Answers (2)

Answers (2)

I would guess you have made a mess of cancelling the sale, which in any case was rather foolish. If you arn't paid you do an Unpaid Case, guaranteed to get a refund of the selling fee and no feedback can be left. The buyer can now leave you any sort of feedback they wish.

 

What reason did you use for cancellation?

fargvs
Experienced Mentor

The Vehicle sold and FVF selling fees are due ... if not paid, you open an Unpaid case for the 'non sale' within 32 days of the listing end to recover those fees ... Listing fees are not refunded. >

https://www.ebay.co.uk/help/selling/fees-credits-invoices/motors-fees?id=4127

 

Never cancel for 'non payers' ... always open Unpaid cases after 48 hours from sale end and within 32 days ... close case on day 5 onward from opening if still unpaid and then you can relist ... No damaging feedback can be left by either party. >

https://resolutioncentre.ebay.co.uk/
https://www.ebay.co.uk/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137

Should you decide to relist, consider >
https://www.ebay.co.uk/help/selling/listings/listing-tips/selling-classified-ads?id=4167

Safest for Vehicle sales = Classified Ad. where the listing costs £19.99 in total, No other selling fees ... you set a sensible price, remains live for 28 days, contact details are allowed to inspect the vehicle and negotiate an acceptable selling price ... Cash on inspection/collection ...(or cleared and confirmed Bank Transfer before releasing the Vehicle) ... No PayPal payments.