buyer says not recieved item from 10 days ago

[carlacutie696]

buyer message me today to say the package not received yet and  'when should they expect them'? seeing as xmas has just gone and most buyers want items before xmas i feel suspicious they not contacted me sooner about this like 'it hasnt arrived before xmas'  which is why i posted First Class.   same post office i usually use with no previous problems.

i posted late same day was sold and First Class on 18th december.   . now 28th.

my problem is i'v cleared out all my receipts drawer now assuming all my posted items had been received so i now have no proof of post.. 

personally i would not wait longer than 5 days to make contact had i not received an item, especially if 1st class post.

does this sound genuine ?

[angelah1847 · Accepted solution]

The buyer may very well have given it more time than usual because of Christmas and how busy Royal Mail have been.

I'm afraid you made a mistake in getting rid of your proof of postage receipt, you should really keep them longer than a few days.

If it was a parcel then the receipt would have had a 'tracking number' that you could have used to check for delivery but as things stand you won't even be able to make a claim to RM for a lost parcel.

I'm afraid unless you can prove the buyer received their item then you would lose an item not received case as buyers have up to 30 days from the estimated date of delivery to make a claim for non receipt.

[carlacutie696 · Accepted solution]

im assuming the buyer wanted as a xmas gift. i always keep proof of post, just didnt this time 😞

[*knight-rider* · Accepted solution]

` i always keep proof of post, just didnt this time`

in the case of a buyer claiming not received, proof of postage would`nt have helped anyway, because you need proof of delivery to stop a claim, it would have only helped for claiming off royal mail for the loss.
Personally, i would ask the buyer to give it a few more days, because whilst it has been 10 days, 3 of those were christmas hols and given how backed up royal mail were/are, it could still arrive.

[carlacutie696 · Accepted solution]

item turned up this morning so all ok 🙂