buyer says not recieved item from 10 days ago

[carlacutie696]

buyer message me today to say the package not received yet and  'when should they expect them'? seeing as xmas has just gone and most buyers want items before xmas i feel suspicious they not contacted me sooner about this like 'it hasnt arrived before xmas'  which is why i posted First Class.   same post office i usually use with no previous problems.

i posted late same day was sold and First Class on 18th december.   . now 28th.

my problem is i'v cleared out all my receipts drawer now assuming all my posted items had been received so i now have no proof of post.. 

personally i would not wait longer than 5 days to make contact had i not received an item, especially if 1st class post.

does this sound genuine ?

[ruby*tuesday]

Genuine or not you will have to Fully Refund if your Buyer opens an EBay Item Not Received Case. You should have Entered the Tracking Number into Dispatch when you Posted the Item. Both Buyer and Ebay could then check for Confirmed Delivery. 

You should keep all your Postal Receipts for up to 13 Months as Buyers can open Unauthorised Payment Disputes through their Bank within the 13 months.