buyer has opened an item not received case too late to make a claim against Parcelforce.

[richardh3599]

A buyer has opened a legitimate item not received case but over 3 weeks after the due delivery date  - Parcel Force 48. The item seems to have been lost in the post as the tracking number gives no information other than the item is on its way ( which it clearly isn't ). The problem for me is that if I give the buyer the refund he is entitled to I will be unable to make a compensation claim against Parcel Force because the buyers late notification means I am outside the 30 day limit for making claims.  Any thoughts? 

[pixiesen2012]

3 weeks isn't 30 days, so why do you think you are out of time to make a claim from Parcel Force?

[richardh3599]

It was over 3 weeks ( 25 days ) and because the xmas break means the claim form will not go until Tuesday and will probably arrive 31+ days after posting the item.

[kad1178]

You can make the claim now online instead of posting a paper form.

[richardh3599]

Ok thanks for that. The main point I was trying to make though was if the money couldn't be claimed because of late action by the buyer then shouldn't the buyer share the loss with the seller?

[tsmgmd]

I think you need to appreciate that you are legally responsible for the safe delivery to your buyer..Your buyer is due a refund now in full for the item and the postage charge..

[richardh3599]

Yes I know that is the general legal position but not being a lawyer I was wondering if any culpability could be attached to the buyer if it is his actions that prevent the financial recovery of the loss.