buyer has given me a different address after i posted and its been delivered

[richardg4091]

i sold some power tools on ebay, it took the person 5 days to pay after constant payment reminders, i finally got the payment through from paypal, i posted to the address on the paypal and ebay invoice...

5 days later hes opened up a dispute saying that he hasnt recieved his parcel and it sould of been sent to a completly different address different to what is on the paypal and ebay invoice, he did not once mention this to me...i have tracking of the parcel and its been delivered to the address on the paypal payment.. where do i stand on this now? as im guessing hes not living at the address thats stated on his ebay/paypal, but this is his error, wil i have to refund, even tho its 100% his fault

[rusticrye]

You presumably shipped to the address the buyer provided at checkout, ie. the one on the PayPal payment confirmation email, so I'm not sure why you're fretting...? That is what you're supposed to do - you must not ship to any other address than the one provided by PayPal, or you lose seller protection. It is the buyer's responsibility to check that they've provided the correct address during the checkout process. If they don't, that's their problem. Presumably the tracking number attached to the transaction proves delivery to that address, so the case will close in your favour.

Tell him if he's unable to make arrangements to retrieve the package from the address he provided at checkout, you will of course refund him in full should the item be returned to you in the exact condition in which it was sent. Which will, of course, only happen if the resident at that address refuses or returns the package (and you included a return address on or in the package...?). Ignore any further arguments, and just keep repeating that, calmly and politely.

Add this person's Ebay ID and PayPal email addy to your Blocked Bidders List so he can't darken your doorway again.

And in future, don't harrass buyers with payment reminders. Ebay sends reminders so that you don't have to. Just open an Unpaid Item case after a certain number of days (you can do so after 2 full days, but most sellers wait longer) and close as unpaid after 4 full days to get the selling fee credited back to your Ebay account, and to give the buyer an Unpaid Item strike on their account. And tighten up your Buyer Requirements (in Account...Site Preferences) to lower the risk of getting non-payers and other rogue buyers in the first place. Pay particular attention to the one which blocks those with 2 or more Unpaid Item strikes in 12 months.

@richardg4091