bad selling experianse and ebay are blocking me from getting any help has anyone else had this prob

[Anonymous]

i had a case poened against me by a buer ebay closed the case in favour of the buyer i strongly think they were wrong to do so but now i cant get help from ebay through email phone or live help they seem to have blocked me .i have done nothing wrong except selling to a bad buyer has anone else had this problem

[john1297576 · Accepted solution]

If ebay closed the case it means you did not deal with it and buyer had to escalate. That means no refund of selling fee and you get a Defect.

If buyer asks ebay to remove the feedback you left you will also have a policy Violation.

Nonev of this will do your selling account any good.

[Anonymous · Accepted solution]

thank you for reply just annoyed as i did ask buyer to parcel up and let me know the weight for return label but she would not reply to me ebay never asked me anything to do with the case and now seem to be blocking me from getting intouch with ebay.im not bothered about my seller account as i wont be selling on here again after the way they have been with me
but thank you for reply

[rusticrye]

Ebay aren't blocking you. They can't offer phone help at this time due to the pandemic.

But no point in calling them anyway. What you 'strongly think' is of no interest to Ebay. Ebay have no idea what you actually sent, or what condition it was in when sent, as they were not present when sent or received, so have no choice but to accept a buyer's word for it when they claim Not As Described, as per their Money Back Guarantee.  They cannot get into disputes between you and a buyer.  Only a judge can decide if a buyer is a liar or scammer. The case and return systems are fully-automated - they have to be with a company of this vast size - so no Ebay staff member is ever involved if that's what you were expecting. 

You agreed to comply with the MBG when you registered your account. If you dig your heels in and refuse to offer refund on return, Ebay will either force you to pay for a returns label, or they will force the refund without the need for return. You will also have a damaging defect slapped on your account for failing to comply.

This may sound unfair, but it's the fairest it can possibly be.  The MBG is a very good thing (although you may not think that at present) as it gives buyers the confidence to shop with you and every other Ebay seller.  Without it, you'd be lucky to sell anything at all. In fact, without it, Ebay would no longer exist.

You can report the buyer to Ebay for abusing the MBG by fraudulently claiming Not As Described (via the 'report' button on your ‘leave feedback’ page) if that is indeed what they did, but that's all. A few of those from different sellers, and their account will soon be toast. And add their Ebay ID and PayPal email address to your Blocked Bidders List so they can’t darken your doorway again.

What happens now is between you and the buyer to sort out.  If you want the item back, you will have to send the buyer a prepaid postage label. You can buy one direct from your chosen carrier online, and email it the buyer. If they don't return the item, your only other option is the legal route

@Anonymous 

[Anonymous]

hello yes i know all this but i did ask the buyer to re pack and weigh as it was 3 large boxes and each box had to have a return label with the weights on at my expense i actually sent her 2 messages and she would not reply to me ebay have already refunded her but thank you for the reply

[Anonymous]

my grandson got through to live help today and phone me and email no problem but i still cant

[plpmr]

no details means no can give advice.

However the false positive you left a buyer is serious feedback abuse that can damage your account and in fact might provoke the buyer in to thrashing your feedback.