25-12-2020 7:05 PM
A buyer paid instantly for an item that is collection only, he paid for it on the 6th December, he has made various excuses,
about picking it up, how long can you be expected to hang on to someones purchase,
As large parts of the UK are effectively in lockdown, the buyer may not be able to collect for weeks or even months. You can hang on to the item for as long as you choose, of course, BUT you only have 32 days from purchase date in which to cancel the Ebay transaction and get the selling fee credited back to your Ebay account. After that timeframe, you're stuck with the fees. And you're stuck with the PayPal fees no matter what, as PayPal no longer refund any part of them when a refund is actioned.
If I were you, I would cancel the Ebay transaction ('problem with buyer's address') before the 32 days is up, swallow the PayPal fee, and list the item on Gumtree, Ebay's sister site (but only once the UK is free from Covid restrictions, of course). No point in relisting here as there's no way of stopping a buyer using PayPal, and PayPal is totally unsafe for sellers of collection items (no proof of posting in the event of an Unauthorised Account Use claim, the only thing a payment processor will accept for such a claim). You should only ever accept cash or bank transfer, once the buyer has fully examined the item and is happy with it, which you can do without problem on Gumtree. Plus, you can leave the ad running till someone has actually turned up, paid, and taken the item away.