Zero selling limit on personal account

[ssew8263]

Hi,

I have a personal selling account, and yet my limit is set as 0 which means I can't sell anything! I've been going round and round in circles trying to increase it (it won't let me), and to work out why (have read a few things but they all seem to relate to business accounts, and mine is definitely a personal account as I checked my settings, so I'm none the wiser).

A few years ago when I started the account I listed an item that never sold, then when I tried to list another I had so many problems that I eventually gave up and I'm only just trying again now. I seem to remember back then that I may have had an issue with my paypal account, but that is now all up to date and accurate so I don't think that can be the problem now?

I feel like I need to speak to someone at ebay but I can't find a phone number that gets through to a human, or even an instant chat option. I'm remembering why I gave up trying last time!

Please can anyone help?? I feel like I'm going crazy!!

Thanks 🙂

[rusticrye]

It sounds as if you need to link or relink your PayPal account. I believe you need to do that in both Ebay and PayPal accounts.

If you continue to have problems, Help & Contact is at top and foot of any page. You can't currently phone Ebay (Covid staff shortgaes), but Live Chat and Request-a-Callback are available.

@ssew8263 

[ssew8263]

Thanks for this, but my accounts already seem to be linked? On my Ebay account under 'PayPal account' It says:

''Buying and selling on eBay
- Buying on eBay: Your eBay account is linked to this PayPal account for purchases: s...d@gmail.com Unlink accounts.
Important: If you remove the link between your eBay and PayPal accounts, you'll have to go through a few extra steps each time you buy items from sellers who require a confirmed PayPal account as their payment method.
- Selling on eBay: You specify the payment method you accept from buyers when you list items for sale. See and update your selling preferences on eBay.''

Should I unlink PayPal from my buying account and then relink it? Or do I need to do something somewhere else??

On my 'selling preferences' page it says:

''Offer PayPal on my listings No
Display "PayPal Preferred" on my listings No
Accept credit/debit card payments to my merchant credit card account. No''

...but there is no option to change those settings that I can see?

Thank you for helping... I have tried to contact Ebay but both the instant chat and 'we'll call you back' options are saying they are closed, even though it is within business hours 😞

[ssew8263]

I've just seen an option to verify my PayPal account - is that what I need to do??

[rusticrye]

Yes. You need a verified PayPal account to sell here.

@ssew8263