14-11-2020 7:41 PM
Hope someone can help me to understand my options. I am not an experienced seller so learning something new with every sale.
Buyer bought Buy It Now item from me but has not paid for it (did not know it was possible). Item is quite high value for me £280, buyer has no feedback and is located in China. Naturally, it felt like red flags coming up for a scam. Listing is only for UK delivery, do not ship internationally.
I have contacted buyer and advised that I do not offer international delivery. He responded after a day asking to cancel the order as he did not realise that. Item is still not paid for.
Questions: shall I cancel this order? If yes, will I be subject to ebay fees? Will this buyer be able to leave me feedback?
Thank you.
You open an Unpaid Item case, and close it as 'unpaid' 4 full days later, to get the selling fee credited back to your Ebay account. The buyer will be blocked from leaving feedback. You'll then be free to relist, but add the non-payer's Ebay ID to your Blocked Bidders List first.
Everything you need to know about selling on Ebay, including what to do when a buyer doesn't or can't pay, or if you want to block certain types of buyers from bidding, is in the Seller Centre (link at foot of any page).