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Who is responsible if i send my parcel sent by global shipping programme and does not arrive
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01-11-2020 10:40 AM
Who is responsible if i send my parcel sent by global shipping programme and does not arrive.
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01-11-2020
1:01 PM
If it doesn't arrive at the global shipping hub in this country, you are responsible. You have to refund the buyer in full, through an Item Not Received case opened by the buyer, and then lodge a claim with the carrier for loss in transit.
If it arrived safely at the global shipping hub, and was lost after that, then the global shipper is responsible. Should a buyer open an Item Not received case under these circumstances, handle it as advised by the other responder.
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