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Unpaid item assistant
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10-06-2020 7:21 PM
I sold a dress on 2.6.20 and the buyer hasn't paid. When I use the drop down arrow for "report a problem" then "sold an item and haven't received payment" I enter the item number and it keeps coming up with the same message "Unpaid Item Assistant will open a case for this item on 10 Jun, 2020 if payment hasn't been recorded." It is now the 10.6.20 so what do I need to do? I don't have the automatic unpaid option on my account as you have to wait 32 days! Any help would be appreciated.
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10-06-2020
7:28 PM
You have Unpaid item assistant activated ... save time in waiting, turn it off in the 4137 link below and then you can manually open an Unpaid case 48 hours after a sale ends > https://resolutioncentre.ebay.co.uk/
https://www.ebay.co.uk/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137
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