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[dunstun365]

I just don't know what to do.

I Was about to complete a sale yesterday but ebay flagged up a problem with a  buyers address which said if  I send it I would not get seller protection etc.. Not sure what was wrong so canceled the order. I later  saw that on the buyers i.d. It says they're from Lithuania but their ebay address in in the UK. The refund didn't work from ebay to paypal for some reason. Also The paypal address is the same. I tried to contact ebay but there's nothing not even chat support. It seems they have abandoned us due to COVID 19. 

I'm **bleep** because I had to cancel yet another sale earlier because I put very clearly No overseas shipping, UK only but a foreign buyer still bidded and won. To make matters worse ebay charged them my UK shipping price. Note: the items are fragile & would be expensive to send abroad.  

[pixiesen2012]

I'll answer your second question first,

you may have written 'no overseas' postage, but your postage options were:-

Posts to:

Europe, United States, Japan, Canada, Australia

they were charged the UK postage price as that is what YOU had put for postage to that country

so you shouldn't have cancelled the sale, if you don't want to post overseas you have to change the post to options when creating the listing

as for the first question, how did you process the cancellation?

did you use the more action drop down next to the item on your sold page and chose problem with buyers address?