To prevent PayPal unauthorized scam of collection items, can you post a dummy letter tracked?

Hi hope all is well, first time in 5 years I'm having to post on the forums, a buyer insists PayPal payment for collection item, I won’t make them pay by cash or I could get negative feedback by them, is it true that PayPal reject INDescribed or INR cases for collection items as the buyer can see it there and then,  

 

but I've had it before payment not authorized. I am waiting an additional day to prevent this happening, but what happens if I post a dummy letter on the day of collection tracked in case they post a unauthorized payment claim and get refund, can I give PayPal the tracking number if they ask for it if a Unauthorized claim arises to prevent the funds leaving my PayPal account? Is that allowed 

 

I don't want to be scammed here but I stated clearly buyer pays COC, they paid by PayPal,

if I refund I'll get Neg Feedback 

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Answers (4)

Answers (4)

plpmr
Experienced Mentor

Regarding PayPal case -

 

They will entertain a claim for not as described BUT a not received case -

 

Item Not Received claims Your claim will not qualify for a refund under PayPal Buyer Protection for an Item Not Received claim, if:

 

• You collect the item in person, or arrange for it to be collected on your behalf, including if you use PayPal in a seller's retail point of sale, except for in-person PayPal QR code goods and services transactions.

 

• The seller has provided proof of delivery. If the seller presents evidence that they delivered the goods to you, PayPal may find in favor of the seller for an Item Not Received claim even if you claim you did not receive the goods.

Obviously as a seller you want to protect yourself, but so does your buyer.

 

The argument of accepting PayPal as a method of payment on collected goods has been running for more years than I can remember.

 

There is no easy answer.

 

But have you considered that if your buyer is travelling to you to collect they could well be fined for making a non essential journey under current Covid rules 

red_magpie
Experienced Mentor

EBay insists that you must accept PayPal when an item collected, even though they're well aware that this exposes the seller to an easy and well known fraud.

 

There are two risks, actually.

 

The first is that eBay itself now makes items paid by PayPal and collected in person eligible for its money back guarantee. As always, the problem is that eBay automatically takes the buyer's word for faults, so they can invent almost any fault to return it. It's probable, although still not entirely clear, that eBay may also require the seller to provide a prepaid return label (which for heavy items may cost more than the price it sold for!).

 

The second risk is that the buyer can engineer a chargeback. Without proof of postal delivery there is no defence against this, and the buyer gets to keep the item and a full refund. The seller even has to pay Paypal's admin charges for the repayment. This scam has even been exposed in the national press, but eBay has never seemed to care about the seller. 

 

For items of moderate to low value, such as you've sold, you should be pretty safe if you have a witness present, ask for evidence of ID, get the buyer to sign a collection receipt, note their vehicle registration and take a photo of them loading the item. Having this amount of evidence should deter most opportunist thieves from risking a police investigation for a chargeback fraud.

Trouble is that you cannot refuse paypal, and buyer can open a Not Received Case to get a refund.

 

If both buyer and seller are using the Ebay App, the buyer gets a code from Ebay which they showto the seller who scans it with their phone and that marks as collected.

 

Unfortunately the chances of both parties using the ebay App. which from what I hear is pretty useless is remote.

 

I could not agree with your suggested means of getting protection, it would get you into serious trouble with Ebay if brought to their attention.

 

The possibility of a buyer trying it on are pretty remote, but it has been suggested taking a photo of the buyer with the item and their car, would work as a deterrent. It would not prove anything as far as ebay are concerned, but could be useful if taking legal action.