Someone is using other peoples ID, setting up accounts to negatively impact listings

[rid.uk.nhioxcdvau]

Just before Christmas someone made an offer on an expensive item and then didn't pay (vasro 18). I believe this is the same person who did the same thing sometime ago using different ID. I opened a dispute both times and closed and received refund.

On 7th Jan an offer was made on the same item once it was relisted, I accepted and again no payment. I have opened an unpaid item dispute. The thing is that their account (antrad 36) was only opened on 7th Jan with zero sales, feedback etc.

Just before Christmas I messaged vasro 18 asking them politely to please pay for the item as I was selling it to help a young family who's mother had recently died of Cancer (my sister in law).

I received no reply. Yesterday I receive a message from antrad 36 saying "So sorry, I'm in hospital, Ive got cancer." I find it hard to believe that someone about to go into hospital for Cancer treatment would the same day, set up an ebay account, then offer £300 for a radio controlled helicopter. Then not pay. This is obviously the same person with yet another fake account being used to negatively impact my listing and mock me over the death of a family member in a very cruel way. The person who's name and postcode they have used for their account seems fine on facebook. This has to stop.

[john1297576 · Accepted solution]

Why haven't you blocked them then. If you think it is the same member or a newly opened account which looks suspicious then add to Blocked Bidders List.

No point in messaging non payers, just go the unpaid route, better they do not pay than open a Not As Described Case which just leaves you paying return postage and paypal fees.

I see that you are listing at £350 and plan to post by Parcelforce 48. Do you really think that £100 compensation is adequate. If lost or damaged you have to refund in full, but the maximum compensation would be £100  if your claim was accepted, or £0 if claim rejected..

[rid.uk.nhioxcdvau · Accepted solution]

John, 1297576 Thanks for your reply. I did block them but they simply opened another account. I will check another time before accepting offer. I live in the country and have no transport so I have to take what delivery service our small post office offers. Even Parcelforce 48 shouldn't be able to loose a box 5ft x 2ft x 2ft!

[rusticrye]

Just to add that everything you need to know about selling on Ebay, including what to do when a buyer doesn't pay, is in the Seller Centre. You also have the Help & Contact pages with their integral search to refer to.  Ebay supplies all the tools you could ever need, including blocking and reporting tools.

@rid.uk.nhioxcdvau 

[rid.uk.nhioxcdvau]

Thanks for info 🙂

[m25jet]

@rid.uk.nhioxcdvau:  In addtion to what has already been posted on this thread, if you are convinced that these User IDs all belong to the same person then contact eBay Customer Services and report these User IDs, explaining that you blocked one User ID previously (be sure to go through your Blocked Bidders List and make a note of all the User IDs that you suspect are, in fact, the same person) but since then numerous other new accounts have been opened and the items not paid for.  If you emphasise to eBay that you suspect that the User IDs are all by the same person, who would appear to have opened new accounts for the specific purpose of bypassing your Blocked Bidders List so that he/she can wreck your listings by committing to buying and then not paying, eBay will more than likely look into the matter to see whether or not your suspicions are right.  If they do decide to look into the matter and it turns out that your suspicions were spot-on then I suspect that the user would either receive a warning from eBay not to do it again, or if eBay felt that the matter warranted tougher action then they may well close down all of the User IDs that this person has created and ban him/her from the site.  If that did indeed happen then the buyer's IP address would also be blocked, in which case if he/she tried to set up a new User ID from the same IP address then that new account ought to be blocked automatically.

Although it might seem like a lot of effort to go to in order to get rid of this buyer it would be worth doing it in the long run, as if he/she is doing similar things to other people then it would definitely be worth reporting the buyer to eBay, as it may well result in eBay deciding to close all of the buyer's eBay accounts down and block that IP address, in which case this parasite wouldn't be able to do anything like this again in the future.

[rid.uk.nhioxcdvau]

Hi, thanks for advice.