Returns advice

[Anonymous]

I recently sold a pair of size 9 Crocs, listed as size 9, photos showing size 9 and size 9 sent.  Buyer has opened a returns request stating not as described as they are not a size 7!!!  Ebay tells me I must accept the return.  Any advice?

[m25jet]

Unfortunately eBay tend to be very biased in favour of the buyer, so in theory a buyer could make up anything at all about the condition of an item that he/she had purchased and eBay wouldn't even think to question whether or not the buyer was actually telling the truth.  Therefore, it would probably be in your best interests to issue a returns label and get the crocs back again, then once you've got them back add the buyer's User ID to your Blocked Bidders List so that he/she cannot purchase anything else from you and cause you any further problems.  The only problem you may have with this is that given the fact that you've recently been involved in a transaction with this buyer the blocks will take sixty days to kick in, although if you do receive any bids from this buyer before the blocks actually take effect then you could just cancel his/her bids manually in order to stop the buyer from purchasing the item.  Should the buyer keep on trying to reinstate the bid, regardless of having his/her bid cancelled, contact eBay Customer Service and report the buyer for trying to circumvent your blocks.

[Anonymous]

Thanks for the advice but the buyer will not be able to buy anything else from me because I have removed all my listings, will never grace ebay with my business again and have moved on to Gumtree along with many other dissatisfied ebay sellers. My buyer has now stated she made an error in claiming they were size 7 and that they are size 9 but they do not fit her so still “not as described” for some very strange reason. Ebay Customer Service still advising me to accept the return because it will go in the buyer’s favour. Clearly dishonesty pays (but not in my book)! Too much hassle for me I am afraid. Ebay will lose thousands of pounds in fees from me every year but clearly they are not bothered, they would rather appease the cheats and thieves.

[Anonymous]

Guess what? Case ruled in buyer’s favour. I have to accept and pay for the return! UNBELIEVABLE.

[rusticrye]

I'm surprised to hear that. Normally when you speak to Ebay about such an obvious buyer error, which I assume you did, they close the case in the seller's favour.

This is such a weird one, it could be that the buyer has confused you with another seller. Either that, or an urgent vist to SpecSavers is in order...!

If you didn't contact Ebay, or even if you did, and you haven't yet accepted the return, go to Help & Contact and request a callback. The agent will be able to see that your listing was accurate, so should immediately close the case. But make sure that the agent is quite clear that you are the seller, and that the case must be closed in your, the seller's, favour, as it's been known for cases to be accidentally closed in the buyer's favour under these circumstances!

@Anonymous 

[Anonymous]

Yes, I have spoken to 3 agents today, 2 told me to wait until 17/7 when I can appeal and the other agent from the Returns Dept told me categorically that I must accept the return because “if the buyer claims not as described, then I must accept the return and pay the return postage. This defies logic and, quite frankly, is the last straw - I have end all my listings and will never sell on this crazy site again.

[tsmgmd]

Just accept the return. Even though your buyer is in the wrong eBay think every buyer is right and every seller is wrong.