Returned heat mat has been cut not snapped as told

[sam26_2007]

My buyer asked for refund as heat mat arrived broken, snapped in transit... I now have it back and it is obvious it has been cut with scissors,  probably when opening the packaging. What is my best option?

[tsmgmd]

Hello, 

I think you need to look at your account status, you are not registered as a business seller but looking at your listings it does seem to give the game away. 

You also need to look at your postage disclaimer which is actually illegal. 

You are responsible for the item until it arrives safely with your buyer. 

Regarding your post I would accept the return and refund your buyer, the last thing you need is eBay, Citizens Advice and Trading Standards looking at your eBay trading. 

[sam26_2007]

Thank you for your response, please could you suggest how I make the following clear on my listings.
I am in no way a business seller, I am a crafter who is now disabled and unable to continue with this hobby. I have A LOT of craft accessories, materials and equipment I can no longer use to sell on to someone who will get use out of them.

I will remove the postage statement and hope for more advice from you and possibly others. Sam