Return request - buyer sent item back without me agreeing

[joan_peplou]

Hi,

A buyer opened a return request for a Playstation 4 game saying that the game is not suitable for his young kids (has an 18 rating). I have the option to decline the request as I am a private seller with no returns policy for change of mind return requests (the buyer does not claim this is not as decribed or faulty). I explained to them that the listing photos clearly show the rating at the front and the back cover of the case (a big red 18) and he should have read the listing and check the photos before buying if he was worried about the violence. Anyway he immediately came back after that with a message saying that he posted the game already. Like that,no warning and without me agreeing. He didn't mention tracking so I guess he probably sent it via standard delivery.

Note sure what to do now. I called CS and they said that his money back quarantee is void as I did not give me authorisation to return the item so I don't have to agree to the return/refund ( I guess he could still use chargeback or open a Paypal SNAD case). If I agree to the return then I have to provide full refund including postage so I am out of pocket for the postage plus the paypal fees ( I think final value fee will be refunded). I could also not do anything (either accept or decline) and refund him when/if the items comes back, although in this case the buyer could ask eBay to step in which will probably complicate things. The item is cheap at about £11 so there is not much to loose in this case. 

I don't worry so much about negative feedback as I very rarely sell on eBay. 

Thanks.

[ruby*tuesday]

Nightmare Buyer you have there! I will leave the decision for you to make!  As a Private Seller you don't have to accept Change of Mind Returns, unless you feel it is the easiest way out ???