31-01-2021 10:04 AM
Reclaim PayPal fees - Collection only item - buyer wants refund as they are too far away to collect.
I listed an immersion tank on eBay, big item so made it 'Local Pickup only. cash on collection'
The buyer, paid using PayPal (he did this after I messaged him to remind local collection only and cash on collection). He is around 180 miles away and decided it's too far to drive, and no longer wants it. If I refund him then I lose PayPal fees and eBay FVF.
Is there anyway of reclaiming these?
Many thanks
If a buyer pays by Paypal and the deal falls through you don't get the Paypal fee's back,it all changed a while back.
To cancel the sale properly you have to do it via a cabcellation request from the buyer to get your seller fee's back.
If you refund through Paypal you don't get your fee's back and you gain a defect,
On the buyers purchase history page there is a drop down to the far right of eaxh item bought.
One of the options is "send cancellation request".They have to send that request from their end.