Reclaim PayPal fees - Collection only item - buyer wants refund as they are too far away to collect.

Reclaim PayPal fees - Collection only item - buyer wants refund as they are too far away to collect.

 

I listed an immersion tank on eBay, big item so made it 'Local Pickup only. cash on collection'

 

The buyer, paid using PayPal (he did this after I messaged him to remind local collection only and cash on collection). He is around 180 miles away and decided it's too far to drive, and no longer wants it. If I refund him then I lose PayPal fees and eBay FVF. 

 

Is there anyway of reclaiming these?

 

 

Many thanks

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If a buyer pays by Paypal and the deal falls through you don't get the Paypal fee's back,it all changed a while back.

 

To cancel the sale properly you have to do it via a cabcellation request from the buyer to get your seller fee's back.

 

If you refund through Paypal you don't get your fee's back and you gain a defect,

 

On the buyers purchase history page there is a drop down to the far right of eaxh item bought.

 

One of the options is "send cancellation request".They have to send that request from their end.