What happens if a buyer ignores my offer of a partial refund?

[mikey_b30]

I had a request from a buyer for a refund about a month after originally receiving the item.  This came about after a bit of dialogue back and forth, as I disputed some aspects of the issues they'd raised.

Using the returns option I offered a partial refund, but this was now over a week ago and they have neither accepted or rejected it.

What happens if they simply ignore it?  I am presuming it reverts back to the original refund request and I send shipping label and follow the process to get the item back etc, but I just want to check I'm not missing anything here, which could result in me having to issue the refund but they still keep the item.

Thanks in advance

[**peaseblossom**]

If they do nothing at all the return case will eventually expire.  If they ignore the offer and escalate the case to ebay you would have to issue the return label and give full refund after the item has been sent back.   If they don't send the item back after escalation the case will expire.

[mikey_b30]

Thanks for the feedback/advice, it's very much appreciated 🙂