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I have received negative feedback buyer has refused to open a case

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lesleyb32
Engager

‎09-02-2021 9:37 PM - edited ‎11-02-2021 6:31 PM

I sold an item, checked it over before posting. It had no defects. Buyer had already sent several messages asking for lowest price, I thought I had blocked him but obviously not.

  • It arrived this morning buyer said it has paint on it, he is not happy , I have asked him to open a case, he has refused.
  • several messages later, he has asked for my address and said he will return in next month.
  • i have replied to every message sorry but you need to open a case.
  • he has threatened negative feedback several times and has now left it.
  • Ebay are refusing to remove it

not sure where I can go from here.

 

He has also told me several times he has the exact same jacket but in much better condition than the 1 I sent. 

 

Any advise?

 

UPDATE  

 

I have just spoken to ebay, explained about the feedback extortion and the guy I spoke to wants to leave it to see if he opens a case, he said if he does the feedback could be evidence of his intent as at the moment he hasnt really said what he wants.


I have to phone back in 3 weeks, the return it next month bit confused him as well
I think I am just unlucky!

 

Buyer is blocked but is still able to message me as I received another message last night asking me to block him so he doesnt accidently buy any more of my ****
Thank you for all your help

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*knight-rider*
Specialist
‎10-02-2021 3:41 AM

`It arrived this morning buyer said it has paint on it, he is not happy , I have asked him to open a case, he has refused.

several messages later, he has asked for my address and said he will return in next month.`

 

Well he can`t be that unhappy with it then and why he wants to wait a month, i have no idea.

stick to your guns, no return, no refund.

Sounds to me like he`s hopeing you`ll just refund without the hassle of providing a label so he get`s a free jacket 🙂

 

Comments (2)
Comments (2)
lesleyb32
Engager
‎10-02-2021 6:17 AM
The jacket really was immaculate and was only worn once before I put it on eBay, I think he is hoping for a freebie or a partial refund., he said it’s too much fuss to open a case. My concern is that if he does return it will be an old paint covered one that he has ( he has mentioned having the exact same one several times)
The next month bit is very odd, his messages got more bizarre as the day went on 😱
lesleyb32
Engager
‎10-02-2021 4:13 PM
I have just spoken to ebay, explained about the feedback extortion and the guy I spoke to wants to leave it to see if he opens a case, he said if he does the feedback could be evidence of his intent!
I have to phone back in 3 weeks, the return it next month bit confused him as well
I think I am just unlucky!
Thank you for all your help
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