Charged for Printing postage label when I have already sent the item

[Anonymous]

Hi, I've just started to sell on ebay and didn't know that I paid postage through ebay. So I sent the item and the buyer has recieved it and left feedback but ebay is still invoicing me postage costs. But I have already sent the item! Is there any way I can not pay this time but do automated labels in the future?

[tobiasd4 · Accepted solution]

Do you mean you took to PO & paid for postage there, you can do, don't have to buy postage through ebay.

Or have got invoice & ebay charged commision on postage,

you pay 10% of selling price to ebay when item sells, when buyer pays, you then pay ebay 10% of postage charge, both billed monthly.

If buyer pays by paypal, paypal take 3.4% +20p immediately.

[Anonymous · Accepted solution]

Hello,

Thanks. Yes I took it to the post office and paid for postage that way and now ebay is sending me messages saying that I haven't shipped it because I didn't click the print postage label.

[angelah1847 · Accepted solution]

To the right of the item in the Sold section of My Ebay there is a drop down menu, click on 'mark as despatched' and that will clear the messages and send your buyer an email confirming you have posted the package.

[tobiasd4 · Accepted solution]

When you have posted item, click the drop down box for item in sold list & click "mark as despatched",
buyer is then notified you sent item, no need to send any message to buyer.

[Anonymous · Accepted solution]

Ahh thanks. Sorry, bit slow on this!

[angelah1847 · Accepted solution]

That's ok, we were all new once and needed to learn about these things.