Buyer feedback score in offer email

I have a number of buyer offers. The email I received shows the buyers name and their feedback score in brackets after. However the feedback score is much much higher in the email than it is in buyer's profile.

 

What's going on?

 

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Ebay staff tell me that the buyer score in brackets within offer messages is NOT the buyers feedback rating but is the buyers number of transactions.

 

But this explanation is WRONG. It can't be the buyer'snumber of transactions for the simple reason that I have many examples where the number is way lower than the buyers feedback number. How can a buyer have feedback for more that their transations.

 

The bottom line is ebay developers have introduced a bug but ebay are too stupid to even recall what the number is suposed to represent let alone recognise a bug and fix it. Amazing.