People who don’t pay

[emilyp1209]

Is there any way of blocking people who have history of non payments from bidding on my items?
I’m fed up of things selling and people not paying, sold something recently then sent a payment reminder. When I checked the persons page someone has left feedback saying the buyer didn’t pay 😤 opened a unpaid case but can’t see anything happening because it never does 🙄

[what-a-divided-country-we-live-in · Accepted solution]

Yes there is. I have just blocked two buyers who haven't paid.  Go into your summary page, scroll down to bottom RHC and click on unpaid. On the next page enter the buyers ID.

[emilyp1209 · Accepted solution]

Thank you, I will do that now

[john1297576]

"opened a unpaid case but can’t see anything happening because it never does 🙄"

Of course nothing happens!!  You have to close the case to get your selling fee refunded and give the buyer an unpaid strike.

ALL information about dealing with unpaids is in HELP & CONTACT, you just have tolookfor yourself and find how the system works.

As completing an Unpaid case means no Feedback can be left, I don't know whether your rule breaking feedback will be removed but buyer could ask for it to be removed and you would get a Policy Violation which would seriously damage your ability to sell.

All you have done is to increase the Non Payers POSITIVE SCORE, showing how satisfied you were to not be paid.

[emilyp1209]

Which I have done! I wanted to know if there was a way I could block people who have unpaid strikes from bidding because I couldn’t find it when I looked for myself. As some nice polite person commented before you has now explained that to me I have done it. Also if you actually read my post properly, I never left any positive feedback because it wasn’t me that left the feedback! It clearly says that when I checked the persons page SOMEONE ELSE had left feedback!

[what-a-divided-country-we-live-in]

I thought it was ''odd'' that you had left positive feedback for a non payer

[emilyp1209]

I never left positive feedback 🤦‍♀️ I said someone else did

[what-a-divided-country-we-live-in]

I have just read that the non payment case has to be closed after 4 days ( close on the 5th day). That way we get our selling fees refunded

[what-a-divided-country-we-live-in]

It appears that this seller didn’t leave positive feedback, it was someone else

Sent from Mail for Windows 10

[emilyp1209]

That’s what I did with the last case. Think it was around 4 days I can’t remember but I didn’t get a message to say my final credit fees had been refunded. Opened new case today for another unpaid item so I will close it after 4 days. Thank you for you help what-is-the-speed-of-darkness

[fargvs]

@ what-is-the-speed-of-darkness

Not possible ... check OP's Feedback page > > Left for others re:- Positive/Negative comment = Buyer never paid for item or returned any messages that I sent

[fargvs]

Not been paid ? ... open Unpaid case/s within 32 days from item end ... return to the case and close after 4 days (5th day) if still unpaid for a refund of your selling fees and then you can relist ... neither party can leave damaging Feedback >

Resolution Centre - eBay

Set Buyer blocks here to stop them returning ... leaving Negative Feedback comments on a Positive rating is not allowed and will result in an account Defect on your account if/when reported !.  >

https://www.ebay.co.uk/help/selling/listings/creating-managing-listings/setting-buyer-requirements?i...

[emilyp1209]

Thank you

[plpmr]

unfortunately you have no cause to complain as you have certified that you found not getting paid a positive experience.

The false positive you left the buyer is serious feedback abuse and announcing that they are a non-payer is not true.

In your preferences you can block buyers with unpaid strikes.

[emilyp1209]

Please read my post again. I didn’t say I left positive feedback, I said someone else did

[plpmr]

your feedback left =

"Buyer never paid for item or returned any messages that I sent"

As you are now saying you did not leave that feedback then your account has been hacked just to leave said feedback.

therefore you need to take action changing passwords etc and contacting eBay etc.

[emilyp1209]

Oh sorry I do apologise, I completely forgot about this, it was a few weeks ago and I tried to remove about 5 mins after I posted it as I realised it went as positive. I didn’t know at the time sellers can’t leave negative feedback as I am new to eBay. I can’t do anything about it now as the buyer deleted their account.
The feedback I am talking about on this particular post wasn’t left by me though, I am just wanting to know why people who don’t pay as still allowed to continue bidding on items. It’s not fair on sellers.

[what-a-divided-country-we-live-in]

Further to the reply by pipmr.  I do not leave feedback for  my buyers until they have left feedback for me. That way you can leave reciprocal feedback if you are left neutral or negative feedback. About 50% of my buyers do not leave any kind of feedback.