Mark as dispatched links not working

[spierian]

The MyeBay:Sold page listssold items.  Alonside each item there is a box marked "view order details" with a dropdown arrow beside it.  Usually this lets you access other options such as Mark as Dispatched.

As of 24/9/20 this dropdown just does nothing so I can't mark items as dispatched.

[rusticrye · Accepted solution]

What browser are you using...? If IE, it's no longer compatible with Ebay or any other website. And Chrome's latest update has apparently caused issues too. I use Firefox and am having no problems at all.

If it's not a browser issue, are you using the app...? If so, ditch it for desktop.

If that's not the issue either, try the usual: Log out, clear your History etc, reboot your device, and log back in.

If still no luck, contact Ebay to see if they can shed any light on it.  Help & Contact is at top and foot of any page.

@spierian 

[spierian · Accepted solution]

Great reply, thank you. I'm using Chrome.

[spierian · Accepted solution]

Sorry, too quick to accept as a solution. I just tried using Firefox. I get the exact same problem.

[bright*side*of*life]

Me too. It just started from today. I cannot access the drop down menu that includes "dispatched" from my laptop or tablet. I'm very relieved to read your message that it's not just me. Hope Ebay can get it sorted soon. Thanks for posting this.

[bright*side*of*life]

Hi, I think I've sorted it, for me anyway. Hope it works for you too. The link address I was using was quite long, so I shorted it to:

https://www.ebay.co.uk/mys/sold

It opened fine and for some reason, there it allows me to click on the arrow and open up the menu as before.

Hope that helps

Louise XXX

[spierian]

Louise, thank you! That link works just fine.