MC067 Suspicious buyer for item

[gpre9082]

Has an email from Ebay saying the person who brought my item is a suspicious buyer. I have already sent the goods and had payment. A few days later Paypal contacted me and was told the byer has opened a case as they have not received goods. I was not asked for any information and now the case has been closed in buyers favour and the money returned to them. I disputed this with Paypal and sent proof of posting and was told that as the buyer has not said they have received the goods the case stands in there favour. Obviously this person is a scam and won't admit to having the goods. Can ebay do anything to help as i have no money from the sale  as Paypal refunded it to the buyer and also have no goods either. Any help would be great. These buyers should not be allowed on Ebay.

[plpmr · Accepted solution]

unless you can prove delivery with on line tracking you will lose any not received case.

As a PayPal case has been opened and dealt with you won't be able to do anything through eBay.