LyingI have a buyer who claims she her item hasn't arrived when i know she has it

[rebel_b]

I sold an itemt to a lady who claims it hasn't arrived when it has. ive checked on the royal mail trackign website and her parcel was delivered 2 days after i sent it. She's opened a request but i cant get a call back from ebyay. People like her gives ebay a bad name. please help 

[red_magpie]

Please stick to the facts when asking questions, and don't assume without any evidence that other members are lying.

There can be any number of reasons why a buyer may not have received an item that is tracked as delivered. Parcels can be delivered and signed for with neighbours, or at the wrong address, or left in a supposedly "safe place" to be lost or stolen. Doorstep theft of parcels has soared in recent years.

I've had two parcels tracked as delivered, which were not. One was found in the back of the van the next day, and the other had been delivered and signed for at another address. I eventually received both of them, but many buyers are not so lucky.

Just do as you have been advised: make sure the tracking number is uploaded, and enter it in the case, if she has opened one. EBay can't and doesn't attempt to invesrtigate deliveries. Complaints about non-receipt of items are decided according to the tracking record, which we have all accepted in the user agreement.