LyingI have a buyer who claims she her item hasn't arrived when i know she has it

[rebel_b]

I sold an itemt to a lady who claims it hasn't arrived when it has. ive checked on the royal mail trackign website and her parcel was delivered 2 days after i sent it. She's opened a request but i cant get a call back from ebyay. People like her gives ebay a bad name. please help 

[rusticrye]

You can't possibly know that the buyer has her package, so calling her a liar on a public forum is totally out of order, and gives you a bad name. Yes, tracking may indeed say that the package has been delivered, but misdeliveries happen all the time. So my advice to you is to drastically edit your post, before she sees it and deservedly leaves you a big fat negative and low star ratings, ie. trashes your account. 

As tracking says it's been delivered, and if you've uploaded the tracking number to the opened case, and if you shipped to the correct address (the one supplied by PayPal), the case will close in your favour, obviously. That's the whole point of tracking. You can't be made to refund her because you can't lodge a claim with the carrier - because tracking proves delivery. You don't need to contact Ebay about this - the system is fully automated so this will happen automatically.

HOWEVER, you should send the buyer a polite message, saying that as tracking shows delivery, she should check with family members and neighbours, and around the property, as that almost always turns the item up. But if not, she will have to contact Royal Mail. If Royal Mail have misdelivered and can't retrieve the package, they, Royal Mail, will have to compensate her.

@rebel_b 

[red_magpie]

Please stick to the facts when asking questions, and don't assume without any evidence that other members are lying.

There can be any number of reasons why a buyer may not have received an item that is tracked as delivered. Parcels can be delivered and signed for with neighbours, or at the wrong address, or left in a supposedly "safe place" to be lost or stolen. Doorstep theft of parcels has soared in recent years.

I've had two parcels tracked as delivered, which were not. One was found in the back of the van the next day, and the other had been delivered and signed for at another address. I eventually received both of them, but many buyers are not so lucky.

Just do as you have been advised: make sure the tracking number is uploaded, and enter it in the case, if she has opened one. EBay can't and doesn't attempt to invesrtigate deliveries. Complaints about non-receipt of items are decided according to the tracking record, which we have all accepted in the user agreement.

[tsmgmd]

If only tracking was 100% reliable.  Your accusation of your buyer been a liar is extremely serious....The tracking only shows the item was delivered..It does not say who to,at what address, and if it was put in a safe place...These are all things you don't know...And as a point of interest you as a seller have a legal obligation to prove the item was delivered to the actual buyer.  If the item was delivered to a neighbour or left in a safe place and subsequently stolen you are liable.