Hi, Recently had a buyer who said he hadn't received the item and from my Post Office Tracking number that appered to be the case. He took out a case against me after 2 weeks, rightly so and I contacted him and said everything would be fine, he would get the refund and as the item was tracked 1st class signed for and insured, I would get my money back as well. Ebay asked me to put the tracking number in again, which I did.
I then went on to the Post Office website and raised a claim for a non delivered it, loaded photo's of the Certificate of Posting, put all the ebay references down and got to the bit about the recipients details, put his name and address in and then it asked me for the recipient valid email address, which I didnt have, so I expalined this to the recipient and said I was happy to progress the claim but he refused and said I didn't need it. I then advised ebay that I couldnt do any more and after the deadline, he took a case out against me and they found in his favour.
So his money has been refunded and I now have to appeal the case with ebay to get compensation back. Spoke with ebay on line and explained the situation and asked them what they were going to do about it, as it was clear whoever had decided the case, hadnt read the case notes, which were attached and explained everything. I don't know why ebay just didnt ask him if it was ok to pass his email address on to me to resolve the case.
I did explain that in these current covid times, signed for packages are not being physically signed but the barcode is being scanned by the postman before he pops the package or letter through the letter box, apparently that was news to ebay on line!!
Has anyone had a similar issue and how did they get it satisfactorily resolved?
