I sold an item as SPARES/REPAIR which once the buyer received, they opened a case requesting a return citing it as item NAD.
They claimed some pads were missing and a pad holder(?) and asked me to send it to them. I looked into the items they wanted and responded very courteously saying that the items they asked for were not mentioned in the listing, nor photographed and that I actually don't have them. Google showed the part they mentioned can be bought for £11 so I offered a partial refund of £8. This was more than I feel the need to because after all it was sold as SPARES/REPAIR so really, its sold as seen, right? But the £8 I offered was because I really didn't want a negative in my feedback- and also, if I were to look at it from a different angle, the package cost nearly a tenner to post out alone, so if I were to cover return postage too, that's quite some dip in the funds.
The buyers very first message was normal tone albeit demanded I send them out extra things mentioned above- but the tone really turned after that and they've been incredibly rude in their messages calling me a 'liar' and telling me to 'stick it' (the partial refund) which I don't even think he is deserving of now, either!
Lo and behold, this evening I see they've left me a Neg (which is not a fair rating as the missing electrical cable (wire) was mentioned in the listing and the rest of the pictures show the exact item as it was advertised
I really do not want to be forced to take it back and grant the buyer a full refund as well as having to foot return postage. I was really trying to be civil all because I don't want the neg (which I have got now) This case has been weighing on my mind all day, and I'm so disappointed to see comment on my feedback.
Surely if an item seels as SPARES/ REPAIR, there should not be a NAD option available?
Wha should I do? I can't see an option to close the case... what do you wise forumites advise my next step to be?
Thanking in advance
