Item NAD case opened for an item listed as SPARES /REPAIR

[agloriousspringday]

I sold an item as SPARES/REPAIR which once the buyer received, they opened a case requesting a return citing it as item NAD.

They claimed some pads were missing and a pad holder(?) and asked me to send it to them. I looked into the items they wanted and responded very courteously saying that the items they asked for were not mentioned in the listing, nor photographed and that I actually don't have them. Google showed the part they mentioned can be bought for £11 so I offered a partial refund of £8. This was more than I feel the need to because after all it was sold as SPARES/REPAIR so really, its sold as seen, right? But the £8 I offered was because I really didn't want a negative in my feedback-  and also,  if I were to look at it from a different angle, the package cost nearly a tenner to post out alone, so if I were to cover return postage too, that's quite some dip in the funds.

The buyers very first message was normal tone albeit demanded I send them out extra things mentioned above- but the tone really turned after that and they've been incredibly rude in their messages calling me a 'liar' and telling me to 'stick it' (the partial refund) which I don't even think he is deserving of now, either! 

Lo and behold, this evening I see they've left me a Neg (which is not a fair rating as the missing electrical cable (wire) was mentioned in the listing and the rest of the pictures show the exact item as it was advertised

I really do not want to be forced to take it back and grant the buyer a full refund as well as having to foot return postage. I was really trying to be civil all because I don't want the neg (which I have got now) This case has been weighing on my mind all day, and I'm so disappointed to see comment on my feedback. 

Surely if an item seels as SPARES/ REPAIR, there should not be a  NAD option available? 

Wha should I do? I can't see an option to close the case... what do you wise forumites advise my next step to be? 

Thanking in advance

[agloriousspringday]

I sold an item as SPARES/REPAIR which once the buyer received, they opened a case requesting a return citing it as item NAD.

They claimed some pads were missing and a pad holder(?) and asked me to send it to them. I looked into the items they wanted and responded very courteously saying that the items they asked for were not mentioned in the listing, nor photographed and that I actually don't have them. Google showed the part they mentioned can be bought for £11 so I offered a partial refund of £8. This was more than I feel the need to because after all it was sold as SPARES/REPAIR so really, its sold as seen, right? But the £8 I offered was because I really didn't want a negative in my feedback-  and also,  if I were to look at it from a different angle, the package cost nearly a tenner to post out alone, so if I were to cover return postage too, that's quite some dip in the funds.

The buyers very first message was normal tone albeit demanded I send them out extra things mentioned above- but the tone really turned after that and they've been incredibly rude in their messages calling me a 'liar' and telling me to 'stick it' (the partial refund) which I don't even think he is deserving of now, either! 

Lo and behold, this evening I see they've left me a Neg (which is not a fair rating as the missing electrical cable (wire) was mentioned in the listing and the rest of the pictures show the exact item as it was advertised

I really do not want to be forced to take it back and grant the buyer a full refund as well as having to foot return postage. I was really trying to be civil all because I don't want the neg (which I have got now) This case has been weighing on my mind all day, and I'm so disappointed to see comment on my feedback. 

Surely if an item seels as SPARES/ REPAIR, there should not be a  NAD option available? 

Wha should I do? I can't see an option to close the case... what do you wise forumites advise my next step to be? 

Thanking in advance

[tsmgmd]

If you list a item as spares or repair that means working items can be removed to repair a non working item, or faulty parts can be replaced hence the "repair".

However if any parts are actually missing or have been removed before sale then the item is not as described as it is incomplete. 

Accept the return and refund your buyer.

I should add a description sold as seen cannot apply even though you have pictures. 

[agloriousspringday]

Thanks to all who have commented with really wise words.

My initial issue is that because I had pictured everything in such detail I'm flummoxed as to why they would think I would ADD the microfiber pads after the sale? As these are bought for only a few pounds - I did think last night that maybe I should just buy a pair and send it to them directly- but then- what if they find another excuse because their messages are so rude?!

I must admit I didn't know that if I list an item for spare/ repair I need to lost everything missing from it.


****A genuine question please- If I found something in the garage and am unsure of its complete or not- how do I go about listing it in an honest way without having to spend hours researching its credentials (or lack of!)? - so that this kind of thing doesn't happen again. Even with the pads, I didn't even think of them when listing****

I just don't get their logic, but the system is as such that it's stacked against me so my hands are tied. And I've got my first neg to boot.

Thank you all once again,for your helpful advice. I will have to take it on the chin and accept the return as there is no other option for me from eBay. I really don't want to as I've got to fork out for the return too.

Once its done I would hope they will review the feedback; as the poster above confirmed, I've tried my best to resolve this.

Meanwhile, if someone could answer my question above I'd be grateful.

[tsmgmd]

In all honesty I just would not list it on eBay.

Get a small collection together and take it to a car boot.

[agloriousspringday]

So I was sure I'd accept the return.. but I've had a change of heart since as I've already got the negative I always feared..but also, realised that in the case images, they've sent me a picture of what the bottom of the machine looks like - and its the same as what I've pictured on the listing (very last image). I may just let the case run its course.. What've I got to lose? If I accept it back, then It's already cost me a tenner to post out, with another tenner spent to get it couriered back.. (ill be 20 out if pocket) and have a big bloomin negative to show for it (in which they call me a liar!)

I understand and acknowledge what you say fufromfiley, but then it's the principle- is it not?

[tsmgmd]

Totally agree, but this is one of the pitfalls of eBay selling as opposed to car boot, auction house or postcard in a shop window.