Issued a refund, buyer escalated case and now ebay wants me to refund again??

Hi

 

Anyone had this before, a buyer opened up a case because they did not receive their item. It was an international item so I guess it was lost on route or taking a very long time.

 

Anyway since it was a low amount £15 I just thought I'd refund and not risk sending another. I selected refund on the 12th of July. I know the refund is via an echeque or something so can take quite sometime (not sure why its soo slow). 

 

Anyway the buyer was expected the refund by now and so escalted the case. When signing into the case the only option is to issue a refund again which is odd. No option to send any further messages, seems like kind of a bug to me. 

 

Tom

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Refunds only happen via e-cheque when there is no money available in your PayPal account or linked bank account. It's not the norm. E-cheques obviously take the same amount of time to clear as any paper cheque - up to 10 days - but that does not affect an Ebay case in any way (unless something has very recently changed). The case would still have auto-closed - if you had refunded through the case as you must always do.

 

So, as the other responders have said, it seems you didn't refund in full through the opened case. If you had, the case would have automatically closed, ie. the buyer would not have been able to escalate it to Ebay as unresolved. (And the selling fee would have been auto-credited back to your Ebay account, which it won't be if you refund in any other way.)

 

So how did you refund...? Unless you provide that essential information, no-one can accurately advise you.

 

@thecatsmeowuk