Issued a refund, buyer escalated case and now ebay wants me to refund again??

[thecatsmeowuk]

Hi

Anyone had this before, a buyer opened up a case because they did not receive their item. It was an international item so I guess it was lost on route or taking a very long time.

Anyway since it was a low amount £15 I just thought I'd refund and not risk sending another. I selected refund on the 12th of July. I know the refund is via an echeque or something so can take quite sometime (not sure why its soo slow). 

Anyway the buyer was expected the refund by now and so escalted the case. When signing into the case the only option is to issue a refund again which is odd. No option to send any further messages, seems like kind of a bug to me. 

Tom

[john1297576]

Looks as though you refunded the wrong wayand will have been charged the selling fee.

Once a case is opened and the money in Paypal is frozen so that it is available for the refund, and you cannot access it, so how did you refund? If you just sent a paypal payment, that would not be the money received by you and that will still sit there waiting to be refunded. 

As Ebay cannot see your Paypal account you are going to find it difficult to convince them that you have refunded. It might pay to speak to paypal as they can see the transactions although how they can fix this I don't know, unless they can cancel the "echeque", then you could refund properly through the case.