I sold an old printer - buyer asked for a refund

[susiew_01]

Hi. I sold an old printer which worked as I printed test pages out but on the listing I stated "I don't know if it works attached to a computer".  (I only have an ipad now)

The buyer hasn't messaged me at all but has opened a case to request to return it, stating it is defective and that it was bought to use on two laptops but doesn't work.

with it being an old printer, I am thinking that maybe it is because it will have old connections (ie not usb) but I don't know.  Would this have been up to the buyer to check?

As I stated that I didn't know if it would work on a computer, so do I have to accept the return?

Thanks!

[susiew_01]

Update - I agreed to take the return and paid for a Hermes label for the buyer who didn't return the item before the date I was to refund, so I asked ebay to step in.  They ruled in my favour and closed the case.

However, I am now £6 out of pocket as I paid for the return label which wasn't used.  Is there any way I can get this back?

Thanks all for your help, it was much appreciated.

[tobiasd4]

You should have used ebay label through the case, you only pay for it if used. Contact hermes & see if they will do the same.

[rusticrye]

"...do I have to accept the return?"

It depends on whether this was a collection item or not; and if collected, how the buyer paid.

@susiew_01 

[susiew_01]

They paid by PayPal and it was posted to them.

[gindygoo]

Yes you’ve no voice but to accept the return, you also pay the return shipping fees! If you posted it as used, it’s supposed to be a fully functioning item. As you couldn’t verify this, it’s should have been sold as spares or repairs only!

In any case if you don’t accept the return, eBay will automate the process and possibly refund the buyer from your funds without the buyer needing to return your item!

If the return shipping costs more than it’s worth to get the broken item back, then accept the return but fully refund immediately without the need for the buyer to return the item.