I sold a brand new cd player, buyer send it back box and cd battered.

[kirk6544]

I sold a jukebox cd player brand new in box a few weeks back, the box the jukebox was in was covered in

bubble wrap, it was then placed in a delivery box again packed with bubble wrap and newspaper, the

buyer decided he did not want it he said he ordered by mistake, the cd player was sent back not in the

original packing, just a small amount of bubble wrap which only covered the middle section of the box

and a couple of layeres of brown paper, when i received the parcel the brown paper was ripped and the

cd box is totally battered, the inside of the box is the same the white hard foam (cannot remember name)

is all crumpled and broken and the jukebox has chips taken out of the sides and the wood covering coming

away from the bottom, i have pictures off all the damage, the buyer will be looking for his money back, 

what do i do.

[m25jet]

Unfortunately eBay don't really offer much protection for sellers when it comes to these kind of disputes, so all you can really do is report the buyer to eBay and make it crystal clear to them that the item was returned badly damaged and not in the same condition that it was in when you posted the item to the buyer.  It won't make things better as far as the transaction is concerned, but if the buyer has done this before and you report the matter to eBay then if he ends up with too many sellers lodging similar complaints against him eBay may well decide to take action against the buyer, whether that be restricting or revoking his use of the eBay Money Back Guarantee, or banning him from the site altogether.  If the buyer has done this before then if the sellers that this buyer has screwed over previously all decided not to bother lodging a complaint with eBay about the buyer then he'll just continue to get away with this kind of behaviour.  Lodge a complaint with eBay and do your bit towards helping to put a stop to it so that he can't do it again to any other sellers.  He'll only get away with it a certain amount of times before eBay suspect that there's something amiss if the complaints continue to roll in.