I sold a brand new cd player, buyer send it back box and cd battered.

[kirk6544]

I sold a jukebox cd player brand new in box a few weeks back, the box the jukebox was in was covered in

bubble wrap, it was then placed in a delivery box again packed with bubble wrap and newspaper, the

buyer decided he did not want it he said he ordered by mistake, the cd player was sent back not in the

original packing, just a small amount of bubble wrap which only covered the middle section of the box

and a couple of layeres of brown paper, when i received the parcel the brown paper was ripped and the

cd box is totally battered, the inside of the box is the same the white hard foam (cannot remember name)

is all crumpled and broken and the jukebox has chips taken out of the sides and the wood covering coming

away from the bottom, i have pictures off all the damage, the buyer will be looking for his money back, 

what do i do.

[*guinevere* · Accepted solution]

My sympathies.

Is it definitely your item that has been returned? 

Unfortunately the buyer is guaranteed a refund no matter what but I would definitely not take this lying down.

You should get onto ebay first thing tomorrow earl and get the Dublin call centre and explain calmly and clearly what has happened. 

Have your photos ready to send them

Have a look at the buyer's feedback, and feedback left for others. Are there any clues he has done this sort of thing before. If you suspect they have, ask ebay to look at thei account.

Good luck.

[kirk6544 · Accepted solution]

Hi Thankyou for getting back to me, is there anyway he or myself could claim back from the carrier or ebay as this is who
the postage was taken out with?

[1902elder · Accepted solution]

You don't say if the buyer opened a return case, and if so, who paid for the return postage? If it was you, you may be able to claim against the courier, if the buyer arranged the courier, then only they can make a claim. There is also the potential problem that most couriers do not cover damage to electrical items.
You do not appear to be a business seller, so you were under no obligation to agree to a change of mind return.

[kirk6544 · Accepted solution]

Thankyou 1902elder the buyer opened a case to find my address when he realised he did it wrong he cancelled it, his wife started to message me from her account saying she was doing things for her husband and sent the item back before i could accept or decline it.

[papso22 · Accepted solution]

Is there still an open case or if there is, do you still have the option to decline it? They might have burnt their ebay boat, but could still try a PayPal claim, and you could also consider legal action against them if you have to refund,

[1902elder · Accepted solution]

If they open a Paypal case I would contest it on the basis that the buyer did not have a valid reason to return it, you had not agreed to a return and that the item was not returned in the condition it was sent in. Use your photographic evidence, Ebay would not take notice of it but I believe Paypal might.
If you do lose a Paypal case, the one consolation is that it does not place a defect on your Ebay account

[*guinevere* · Accepted solution]

I see you have No Returns accepted on your listing so yes, you could have refused the return, however now that you are in possession of the item it does muddy the waters.