I sent a tracked parcel to a buyer, the item was delivered and signed for by someone using the buyers name (this is what the buyer claims) but she claims she has not received it. I have made all the attempts to locate the delivery address and am told it was the buyers address, have seen a signature (which in all honesty could be a drawing by a 4 year old). I have made a complaint to Royal Mail and am waiting to hear back from them.
The buyer is demanding a refund, claiming I can get my money back, but I can't because the post office deems the item deliverd and signed for.
Am I in the right or do I give her a refund, losing the payment for the trainers and the trainers themselves?
