I sent a parcel recently and buyer only received empty jiffy bag. No contents

[suedotb]

I sent a parcel recently and buyer only received empty jiffy bag. No contents! Buyer has since claimed from ebay so they're happy.

However, I'm out of pocket. I have no evidence of value of item other than the selling price which happily isn't that much, but it's the principle of the issue.

I completed a claim form from Royal Mail who have just sent me  some 1st class stamps to the value of £4.00. I was actually claiming £20 (limit of 2nd class postage claim). I'm very disappointed.

Any advice gratefully received!!

[ruby*tuesday]

You have no Recourse with Ebay. You signed up to their Terms and Conditions when you Clicked ACCEPT on the User Agreement.

I doubt that Royal Mail will offer you anymore Compensation. Have you contacted them ?

[suedotb]

Have tried phoning a 0345 number at 9p a minute and after hanging on for 10 minutes decided to hang up. Have emailed them and am hoping to be able to communicate soon !!