I recently paid for an item which stated Free Postage then when it ended the seller wanted £3.10?

[sparklybj]

I recently paid for an item which stated Free Postage then when the item ended the seller wanted £3.10 for postage? Surely this is a breach as the sale was equivalent to a legal document?  The seller also messaged me offensive comments on top of this stated she wanted me to remove my Neutral feedback.  I reported this to Ebay online and they have removed my feedback as if i'm in the wrong?  I am disgusted and want to know the guidelines about someone wanting to 'change the goalpost' after the item has ended. Thanks

Thanks for you comments. I have just seen them in my 'Junk' email folder.

Just to update about the feedback comment - I donate and purchase out of my own spare money 100's pounds worth of items in shoeboxes a year to Romania (160 boxes in 2018) (82 boxes in 2019 plus 4 large orphanage boxes and on with 40 this year and 6 large Orphanage boxes ) So i just stated the fact in the feedback that these items were destined for Romania.  The seller sent me offensive comments including ''Just noticed your comments about Romania. What a joke, you didn’t mention that in your r mails yesterday'. When I'd actually put on my Paypal payment - you will be pleased to hear these are going to Romania in the Christmas shoebox appeal!  Also they put  ''Admittedly I should have been more vigilant but to comment as you have about a Romanian orphan in your feedback is below the belt.' 

I was only stating a fact.  I was made to feel like I was making it up about where the items were going.  If I had known these offensive comments would be made I would have left negative feedback.

[*knight-rider*]

Not very often i disagree with the other guys because they know alot more than i do, but if the seller listed the item as free postage, then they should suck it up and post it free. We often see threads on here where someone has charged £3 for postage, but it actually cost £10 and want to know if they can ask for the extra and advice is always the same, you can`t ask for more after the fact. So in this situation, it`s no different, whether it was a mistake or not because if thats the case, we start getting sellers saying it only sold for £20 and i wanted £30, i want the extra tenner 🙂

[sparklybj]

Thanks for you comments. I have just seen them in my 'Junk' email folder.



Just to update about the feedback comment - I donate 100's pounds worth of items in shoeboxes a year to Romania (160 boxes in 2018) (82 boxes in 2019 plus 4 large orphanage boxes and on with 40 this year and 6 large Orphanage boxes ) So i just stated the fact in the feedback that these items were destined for Romania. The seller sent me offensive comments including ''Just noticed your comments about Romania. What a joke, you didn’t mention that in your r mails yesterday'. When I'd actually put on my Paypal payment - you will be pleased to hear these are going to Romania in the Christmas shoebox appeal! Also ''Admittedly I should have been more vigilant but to comment as you have about a Romanian orphan in your feedback is below the belt.' I was only stating a fact. I was made to feel like I was making it up about where the items were going. If I had known these offensive comments would be made I would have left negative feedback.