Hi
I recently sold an item on Ebay, sale all went through smoothly. I used Ebay's postage label through Royal Mail 1st class. Correct address, postcode etc on lable I printed and attached to the parcel.
It arrived late or should I say it was delivered to the wrong address by Royal Mail even though the name and address were clearly printed on the Ebay postage label.
I have done everything absolutley correct with regards to postage and I even sent a copy of the Royal Mail postage receipt as proof of postage to the buyer.
The buyer has checked other houses in his avenue to see if they have recieved a parcel by accident. No one has owned up to recieiving his parcel. It says on the Ebay tracking that it has been delivered. I have all the proof I need to show I have done everything correct.
The buyer has had to put in an Ebay request for refund and under the 'item not recieved'. Which means that even though I have been paid for the item I sold into my bank future payments are on hold until this is sorted.
The buyer stated that its not my fault (which I appreciate). Both myself and the buyer are in good communication throughout this.
I am getting nowhere with Royal Mail and I'm concerned that I am going to loose out financially and also loose the item I sold.
I have tried to make a claim with RY but when I try to complete their claim form it slams me with "your item has to be missiing for 10 days before a claim can be made'.
Can anybody help with my issue.
Thanks
Karl
