I now have 2 payments to Paypal put on hold for 21 days. Is anyone else experiencing this problem?

[mcm444415]

I have sold 2 items for collection only. Both werte paid for by Paypal. The first was collected on 6th April and the buyer left positive feedback that day which should have removed the hold b ut it hasn't. The payment is still on hold despite the feedback and me marking it dispatched.

The second was sold just now and ebay has put that payment on hold for 21days too! I am very frustrated as now ebay wants the commission on the first item and I need the 'hold' removed to pay it. No doubt that will happen to the second item too.

Please, if anyone knows what is going on, let me know. 

Does anyone know how to contact ebay? their phone back is 'unavailable' at the moment and I cannot find any other way

[fargvs · Accepted solution]

In case you have missed the answers to your previous Post ?... the previous answer/s link is here >

https://community.ebay.co.uk/t5/Member-To-Member-Support/selling-fees-and-payment-on-hold/qaq-p/6574...

To add ... You had 4 items listed for collection ... as previously mentioned, Cash on inspection/collection is best ... if you have a 'non payer', you need to open an Unpaid case within 32 days to recover those selling fees ... close case after 5 days for a FVF selling fee refund > https://resolutioncentre.ebay.co.uk/

[fargvs · Accepted solution]

From your previous query re. fees > Items for collection ... best if you are offered and accept CASH on inspection/collection = No payment Holds/PayPal fees/Chargebacks or risk of later disputes .. Unpaid ? ... open Unpaid cases >>
https://resolutioncentre.ebay.co.uk/
https://www.ebay.co.uk/help/selling/fees-credits-invoices/selling-fees?id=4364

[fargvs]

See the methods/options that you can use to release the funds earlier ... extract from the policy >>
https://www.ebay.co.uk/help/default/default/payment-holds-sold-items?id=4155

Payment holds for new sellers

If you're a new seller who hasn't established a selling record yet, we might put payments from your buyers on hold. Generally, the funds will be available either:

• 21 days after the buyer pays, or
• 6 days after the estimated delivery date (if no was tracking provided but the item was marked as dispatched), or 
• 1 day after confirmed delivery
• If no tracking is used, we'll check for positive feedback after 3 days (to allow sufficient time for the item to be delivered). If positive feedback has been received, you'll receive the funds within 24 hours. Note: This check is only carried out if no tracking is uploaded. Best practice is to upload tracking so you can receive the funds 1 day after confirmed delivery

If the buyer reports a problem with the transaction, we'll place another hold until the issue has been resolved.

[mcm444415]

I'm not a new seller. Positive feedback was given by the first buyer after he had collected the item, 2 weeks ago now. That payment is still on hold

[fargvs]

For eBay/PayPal payment hold purposes, you are considered to be either a New, Returning or Occasional seller and holds will be applied as advised. Without delivery confirmation (which you won't have on Collected items), you may need to wait the full 21 days before payment is released ... with no tracking, Positive Feedback from a buyer MAY help?. Sorry.