I cannot claim for a package damaged in transit as Linkpak requires fotos of the damage .But they ha

[dunpat7116]

I sent some objects in a jiffy bag but the customer didn't receive them and linkpak informed him that the package was damaged beyond repair and refused delivery. I have given the buyer a refund but cannot claim on the insurance as linkpak require photos of the damaged parcel but as they are in possession of it at Crewe how am I supposed to fulfill the insurance claim ?

[rusticrye]

Just put that information on the claim form, ie. that they have the package in their possession so can see the damage for themselves.

@dunpat7116