I am absolutely furious.

[4545ann]

Hi ebayers, 

Can anyone advise? I sold a Christmas light last week. The feedback was " perfect thank you so much." 10 days later she open a complaint saying it only arrived today and is damaged, I rang ebay who said I must pay her to return it to me and I must repay her. I have proof of delivery and her feedback, but I now will have to refund her. This is appalling. Any one have any ideas what I can do? Ebay is dreadful,no protection for me at all 

Many thanks for reading

[ruby*tuesday]

Buyers are covered by the Ebay Money Back Guarantee, so yes they have the upper hand. You need to Accept the Return within 3 Business Days. If you don't you will loose any Final Value Fee Credit and will receive a Damaging Defect on your Account. You can generate the Returns Label through the Case.

Feedback left isn't taken into account as it can be left in error. Sorry but you did sign up for Ebay's Terms an Conditions when you Clicked Accept on the Ebay User Agreement.

[badgeman27]

I have had a sililar issue. Three items were posted to the buyer in the same packet. One item received by the buyer had positive feedback meaning that he MUST have received all three but he claimed non-receipt of 2 of the 3 items. So he didn't claim an error for feedback for the one item and as I didn't send them with tracked shipping (but I did have proof of posting) it was my problem and eBay refunded the buyer.
So....... if I sent the three items tracked and signed for, I could have omitted 2 of the items, that way because the items were tracked & signed for, eBay would have to refund as I can prove delivery. Because I couldn't prove delivery, I had to pay!! It seems an easy way for some unscrupulous dealers to make money - send 1 out of 3 items, tracked & signerd for and if the seller claims "non receipt" of 2 items, provide the tracking details!!!!! Is this allowed by eBay?

[sashababy64]

I feel your pain, I had problems a few years back, with customers buying items, and then saying they were damaged etc, so I was giving out refunds left, right and centre, if you sold this just before Christmas, I would expect they just wanted free items. I am more wary about the goods I sell and when I sell them. Mine all happened around Christmas. Since then, I haven't had problems.

[4545ann]

Hi
Thank you so much for taking the time to reply. Yes, it is awful isn't it.
?I quite agree with you about not selling at Christmas. To be honest, I am
not a big seller but it has put me off completely even selling at all.
Perhaps I am naive but I would never ever dream of doing such a
shoddy thing so I didn't expect it in others. I was also surprised at the
complete lack of support from Ebay. They did not listen or take my side,
everything was focussed on the cheating buyer!
I hope you have not had any more ghastly experiences.
Thank you again for contacting me
Kind regards
Ann