Hello,
I sold a pair on girls boots for £20 on eBay with £3 delivery using Royal Mail on 17th June.
On 27th June, I got a buyers request opened saying they hadn't received their item.
I emailed the buyer 3 pictures of receipts with all tracking information and asked her to wait a full 2 weeks to see if it would turn up as possibly delays with coronacrisis and everything. I immediately call Royal Mail asking what to do and they declared that it wouldn't be till the 3rd July I could do anything as it wasn't classified as delayed or lost yet so they wouldn't pass me onto any further teams.
I asked the buyer to just hold on and as the week progressed I made 3/4 calls to eBay about what to do, they said I was doing to right thing by keeping an open dialogue with the buyer, calling Royal Mail and generally making a lot of effort to resolve this.
This is where it gets frustrating, so I go on the Royal Mail website, enter the tracking information and find out the the item has been delivered by her local post office. It even says the town she is in as having delivered it. I relay this information back and she says that there is a house in the town next to her with the exact same road name, exact address par a digit on the postcode, and the Royal Mail confuses the address and she gets their mail and they get hers. So she's now saying the item is at the address of the other house and that I need to do something about it.
I double checked the address I put on my package (it was an online postage label so I was able to check) and i definitely wrote her address. Now due to the proof of delivery being tracked with Royal Mail, eBay closed the case in my favour.
I don't know what I can do, she knows where the item is but won't get it, I'm in England and she's in Northern Ireland so it's not like it's local to me to retrieve it. The case got closed this morning in my favour and she has now emailed me saying unless I refund her immediately then she will take me to the small claims court?
I don't understand, she hasn't herself done one thing to try resolve this? She refuses to call her local Royal Mail to sort the issue, she refuses to assist me in getting a compensation claim from Royal Mail, she's refusing to go get the parcel she knows where it is and now saying she'll take me to court,
I understand she's frustrated but I've rang eBay and Royal Mail so many times asking for assistance and both saying there's nothing I can do as i've done my part.
can she take me to court?! Have i not done everything required as a seller?! I'm so frustrated and sad about this all
