23-02-2021 8:30 AM
On your 'My eBay' page, scroll down to 'Promotional Offers > History'.
From there you can confirm if you activated the offer, it will also indicate the number of listings used/remaining during the period.
Take a screenshot, if needed, to fight your case.
If you don't end the listing(s) and then re-list the item(s), the promotion will not apply on any of your listings.