How to resolve ‘Unauthorized Transaction’ in PayPal

[zed220]

Hi All,

I'm fairly new seller on eBay so I'm slightly confused about this issue, I sold an item about two weeks ago,  got paid via PayPal immediately, sent the item, I got the notification of item delivery everything went very normal.  Two weeks later I got email from PayPal that someone has opened a case for ‘Unauthorized Transaction’ I provided them with tracking information once again.  PayPal closed the case in my favour.  Now I've received an email from PayPal that 'you’ve received a chargeback' . 

Does this mean I'll be losing out the Item and the rest of the cost that goes with it ?

[tobiasd4]

All you need for chargeback is proof of posting to buyers paypal address, you provided & proof of delivery, so paypal close case.

(Assuming it was buyers paypal address)

Not sure why they changed their mind, best to contact paypal & ask them.

FYI, Chargeback can be opened 13 months after sale, so you need to keep POP for this long.

[zed220]

Thanks tobiasd4.